SmallBizGenius Analysis

Narscosmetics receives mixed reviews, with customers praising the quality of products and in-store experiences, while many report issues with online orders, customer service, and product availability.

Category Breakdown

Scores based on analysis of 96 recent reviews

Customer Service

4.0/10

Many reviewers report negative experiences with Nars customer service, citing issues such as unresponsiveness, unhelpful representatives, and difficulties resolving order issues. For example, some customers reported being 'ghosted' after requesting replacements for damaged products, while others described customer service interactions as a 'nightmare'.

35 reviews mention this

Shipping & Delivery

3.5/10

A significant number of reviewers complain about issues with shipping and delivery, including delayed orders, missing items, and lost packages. Several reviewers mentioned Royal Mail losing their parcels and Nars' unsatisfactory handling of the situation, while others reported receiving empty boxes or products that were only partially full.

25 reviews mention this

Product Quality

8.5/10

Many reviewers praise the quality and performance of Nars products, particularly their foundations, concealers, and lipsticks. Reviewers often describe the products as 'out of this world' and 'worth the hype', highlighting their ability to create a flawless complexion.

20 reviews mention this

In-Store Experience

9.0/10

Several reviewers highlight positive experiences at Nars boutiques, praising the friendly and knowledgeable staff. Customers appreciate the personalized consultations and assistance with shade matching, with some specifically mentioning exceptional service from individual employees.

15 reviews mention this

Returns & Refunds

3.0/10

Several reviewers express frustration with Nars' return and refund process, reporting difficulties obtaining return labels, delays in receiving refunds, and instances where returns were not processed correctly. Some customers also reported issues with products marked as 'final sale' despite not being advertised as such at the time of purchase.

12 reviews mention this

Product Availability

4.5/10

Several reviewers express frustration with the frequent out-of-stock issues for popular Nars products, particularly for lighter foundation shades. Customers report difficulty repurchasing staple items, leading to disappointment and the consideration of alternative brands.

10 reviews mention this

Pros & Cons

What Customers Love

High-quality products, especially base makeup and lipsticks Mentioned 18x
"NARS are as big as they are because their products are out of this world! their base products are by far my favourite and leave me with a perfect complexion every time"
Helpful and knowledgeable staff in Nars boutiques Mentioned 12x
"I’ve been to a few NARS stores and every time the staff have been so friendly and helpful. They’re knowledgeable without being pushy, which makes such a difference."
Fast and efficient delivery (when it works) Mentioned 3x
"Great products & pleasant shopping experience. Fast & efficient delivery."
Exceptional customer service in some instances Mentioned 3x
"Love their products, especially the concealer and Lip Powermatte Pigment. Exceptional customer service when I had an issue with an eyeliner. Would definitely recommend Nars"
Good shade matching service in stores Mentioned 3x
"Met with lovely Serine at my local Nars Spitalfields boutique she found my fav most wanted lipstick and helped me match my concealer"

Common Complaints

Poor customer service, including unresponsiveness and unhelpful representatives Mentioned 20x
"Customer service never even responded. Terrible customer service."
Frequent issues with shipping and delivery, including delays, missing items, and lost packages Mentioned 15x
"Royal Mail lost my parcel and NARS’ handling of it was extremely disappointing."
Difficulties with returns and refunds Mentioned 10x
"No refund given. I have returned the products and been waiting for my money back. I contacted them several times but they keep saying that they are checking with the warehouse. Poor customer service and worst experience. Stay away from Nars"
Frequent out-of-stock issues for popular products and shades Mentioned 8x
"I’ve been trying to repurchase the Nars tinted moisturiser and the lightest shades Terre neuve and Finland are completely out of stock and have been for quite some time."
Faulty product packaging Mentioned 5x
"I bought a foundation where the lid was faulty - I sent photographic evidence. I am waiting now ofr over three months ( since September 2024 ) for the pre paid label which they are blaming Royal Mail for !!"

Common Questions About Narscosmetics

Answers derived from customer review patterns

Is Narscosmetics legit and trustworthy?

While Narscosmetics is a legitimate brand with a long-standing reputation, a significant number of reviewers report negative experiences with their online service. Many customers complain about issues with shipping, returns, and customer service, suggesting inconsistencies in their online operations. While the products themselves are generally well-regarded, the reliability of ordering directly from Narscosmetics.com is questionable based on the reviews. Customers seeking a more consistent and reliable experience may want to consider purchasing Nars products through authorized retailers.

Based on 45 reviews

Does Narscosmetics have good customer service?

Customer service is a major pain point for Narscosmetics, according to many reviewers. A significant number of customers report difficulties reaching customer service representatives, receiving unhelpful responses, and experiencing delays in resolving issues. Common complaints include being 'ghosted' after requesting assistance, being asked to repeatedly provide the same information, and having difficulty obtaining refunds or replacements for damaged or missing products. While some reviewers report positive experiences with in-store staff, the online customer service appears to be consistently problematic.

Based on 35 reviews

Is Narscosmetics worth it for small business?

For small businesses, particularly makeup artists or salons, the value of Narscosmetics is debatable. While the product quality is generally praised, the inconsistent customer service and shipping issues could pose a significant challenge. Reliability is crucial for businesses that depend on timely deliveries and efficient customer support. Given the reported issues, small businesses may want to carefully weigh the potential risks before relying on Narscosmetics as a primary supplier.

Based on 20 reviews

What is Narscosmetics' return policy like?

The reviews suggest that Narscosmetics' return policy can be difficult to navigate. Many customers report challenges obtaining return labels, delays in processing refunds, and instances where returns were not handled correctly. Some reviewers also mention issues with products being marked as 'final sale' despite not being advertised as such at the time of purchase. The inconsistent application of the return policy and the difficulties in contacting customer service to resolve issues make the return process a potential source of frustration for customers.

Based on 12 reviews

Why are Nars foundation shades always out of stock?

Several reviewers express frustration with the frequent out-of-stock issues for popular Nars foundation shades, particularly for lighter skin tones. Customers report difficulty repurchasing staple items, leading to disappointment and the consideration of alternative brands. This persistent issue suggests potential problems with inventory management or forecasting demand, which can negatively impact customer loyalty and brand perception.

Based on 10 reviews

Ready to Try Narscosmetics?

Save on your first purchase with 2 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Narscosmetics against 123 similar beauty & salon options.

View Alternatives